Recently, loyalty programs have been heavily emphasized as a way to drive guest retention, however, the key to building ...

I propose that these tried-and-true tactics with interpersonal strategies can deepen relationships with customers, establish greater levels of trust, and build ... walk through the door." Identify ...

In fact, over 70% of CX leaders say they struggle to design projects that increase customer loyalty and achieve results ... The customer experience quality starting point is the listening program ...

As Shoptalk 2025 demonstrated, the future of retail hinges on building authentic, emotional connections with customers through loyalty, engagement and innovative experiences.

In fact, 81 per cent of customers say trusting a brand to do what’s right is a prerequisite for their purchase, according to Edelman. It’s clear that customer trust is what makes the difference in ...

This can be seen in the emergence of new metrics to measure customer loyalty such as the Net Promoter Score (NPS), the concept of which was popularised by Fred Reichheld of Bain & Company in 2003.

For decades, brands have cultivated customer devotion not just by selling products, but by standing for something. Millions ...