Patricia Vaz, BT Retail's managing director of customer service, said almost everyone in the call centre operation would be affected by today's plans. She added: "We are totally committed to ...

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Also in the interim report, BT said its Retail FTTP base grew 33 percent year-on-year to 3.2 million, of which Consumer comprised 3 million and Business 0.2 million. BT's Consumer division saw a ...

UK companies still connected to analogue copper landlines, including a number of the UK’s 325,000 retailers, are at ...

"BT's strategy is moving towards an indirect model, and Pierre Danon [chief executive of BT Retail] has signed this off. The channel is up and running and has established relationships, so it can now ...

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And later this month BT Retail will launch its biggest-ever broadband advertising campaign.