News

Crescendo, the AI-native platform built for outcomes and one of the fastest-growing customer experience (CX) companies to-date, today announced a major leap forward in its mission to move customer ...
Amazon.com Inc. today debuted a new foundation model, Amazon Nova Sonic, that is optimized for voice interactions such as customer support calls.The company says it’s using components of the ...
Amazon, like all retailers, makes decisions about the products sold in its stores. This includes regular assortment decisions in order to provide our customers with the best experience. Amazon has ...
Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Fire tablets, Fire TV, Amazon Echo, and Alexa are some of ...
Amazon – the company that’s famous for its effortless customer experience – is curiously making it a little harder for people to buy stuff through its website. But there’s a method to ...
SEATTLE, April 08, 2025--Today, Amazon.com Inc (NASDAQ: AMZN) introduced Amazon Nova Sonic, a new foundation model that unifies speech understanding and speech generation into a single model, to ...
Amazon today announced that it is acquiring Ivona Software, a Polish-based specialist in voice technologies that competes with Nuance and is already used in the Kindle Fire for services covering ...
Dave Limp, Amazon’s devices and services chief, at the 2019 GeekWire Summit. (GeekWire Photo / Dan DeLong) After it faced public backlash against the practice of using people to review voice ...