The chat feature follows Amazon's acquisition of online shoe retailer Zappos, which has a strong reputation for customer service. Zappos prominently displays its 800-number on its website, and ...

Though Amazon now has its Rufus AI chatbot to help explain products and find deals, I don't think it's worth using—and I'm not waiting around for it to improve. Instead, I use Perplexity to find ...

A revealing Amazon customer support chat transcript highlights the company's service approach.

Amazon.com receives a patent for an online retailing chat technology, marking the company's latest push to appeal to more consumers by adding customer-centric features.

Amazon Q Developer, Amazon Web Services Inc.’s artificial intelligence software development assistant, today announced support for inline chat that combines the ability to invoke assistants ...

Contacting Amazon customer service chat on Black Friday The first thing you should do when trying to get Amazon assistance on Black Friday is check the Customer Service Help Page, which can be ...

Encounter issues with your Amazon order? Discover how to effectively reach Amazon's customer service through your phone, live chat, and social media.

Amazon this morning showed a new feature, dubbed “Let’s Chat” driven by generative artificial intelligence, designed to make its Alexa voice assistant more conversational on its Echo devices.

Amazon is pulling the plug on its Mayday video calling feature for on-screen customer support on its Fire tablets, ending a service that was personally unveiled by Amazon CEO Jeff Bezos nearly ...

“That was perhaps the worst customer experience I have had,” Williams told Fast Company via email. Williams reached out to Amazon via chat after encountering an email address almost exactly ...