A new bipartisan bill, called the "Keep Call Centers in America Act of 2025," introduced by Sen. Gallego and Sen. Jim Justice ...

Industry Impact The global call center industry was valued at approximately $350 billion in 2024. Projections suggest that the impact of AI on this sector could reach $2 to $3 billion in 2025 ...

In a different call center, Kevin Asuncion transcribed medical visits from half a world away, in the United States. You can get used to the hours, he said in an interview last year: 8 p.m. to 5 a.m.

In a different call center, Kevin Asuncion transcribed medical visits from half a world away, in the United States. You can get used to the hours, he said in an interview last year: 8 p.m. to 5 a.m.

Call center employees said in interviews that they knew of, or had heard omnipresent rumors of, or feared, a variety of AI tools. At some Kaiser Permanente call centers, unionized employees protested ...

Synthflow AI is bringing 'conversational' voice agents to call centers. Read the pitch deck that it used to raise $20 million. By Robert Scammell ...

AI survey call center Call center workers say their AI assistants create more problems than they solve "The AI assistant isn't that smart in reality" By Rob Thubron July 3, 2025 at 7:46 AM 15 comments ...

Allina Health — a Minnesota-based health system with 12 hospitals and more than 80 clinics — began rolling out SoundHound AI ’s call center tool across its enterprise in January.

2. Offer AI-Enhanced Knowledge Bases AI-powered knowledge bases significantly improve call center efficiency by providing agents with instant access to accurate and up-to-date information.