Listening is critical to building trust. Most of our listening focuses on getting information we need. This article discusses ...

One such best practice, coined into popularity by American psychologists Carl Rogers and Richard Farson in 1957, is that of active listening. Active listening is an intentional communication ...

While each is important in its own right, the skills are intricately interrelated: the potential effect of a good question is only fully realized if accompanied by active listening, which in turn is ...

ELKINS — Davis Health System is focusing on listening to and engaging with their patients, their employees and the community, according to DHS’s new Senior Vice President Chief Administrative Officer ...