Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this represents the largest four-year gain since ACSI began measurement in 1999.

Doubts are mounting about the business relevance of customer experience management, while long-term stock returns on customer ...

Iron Mountain leads this category in the Management Top 250, followed by Intel and Ball ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Wegmans was also one of only four supermarkets to see customer satisfaction rise in the new survey. The others were Ahold ...

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

Broadvoice’s CCaaS platform, GoContact, receives industry-leading Net Promoter Score® for customer loyalty and satisfaction.

Leading health insurers such Cigna, UnitedHealth Group and Elevance Health have recently acknowledged flaws in the healthcare ...

U.S. health insurer Cigna Group will hire more staff in people-facing roles and link executive compensation to customer ...

Leveraging cutting-edge Generative AI and semantic intelligence, iCSAT delivers actionable, unbiased insights, transforming how CX leaders measure and enhance customer satisfaction. Traditional CSAT ...

Embark says the survey also showed close to 56 percent of riders use transit services five or more days per week. Overall, ...