Amazon Chime SDK call analytics is currently available in AWS’s US East (Ohio, N. Virginia), Asia Pacific (Singapore) and Europe (Frankfurt) regions, with more to come later. Images: AWS ...

AWS Announces New Chime SDK Call Analytics Amazon Chime SDKs are a set of real-time communications capabilities for developers to embed voice, video, messaging and other functions into applications.

Recently, AWS announced Amazon Transcribe Call Analytics, a new feature of Amazon Transcribe. AWS customers can extract valuable insights from customer conversations like customer and agent sentiment, ...

Call analytics can also be used to generate real-time alerts by posting events to Amazon EventBridge, the company said. These alerts could be embedded within the AWS account or any other third ...

Amazon Connect is AWS’ entry into this market. Contact Lens, the set of AI features launched today, extends Amazon Connect by enabling companies to analyze support calls for insights into how ...

Amazon is stepping up its contact center services with Amazon Connect Wisdom, Customer Profiles, Real-Time Contact Lens, Tasks and Voice ID.

Clarabridge announced that the Clarabridge CX Analytics solution now integrates with Amazon Web Services (AWS) Contact Center Intelligence (CCI).

Aug. 6, 2021 — In 2017, AWS launched Amazon Transcribe, an automatic speech recognition (ASR) service that makes it easy to add speech-to-text capabilities to any application. Now, AWS announces the ...