Review your goodwill letter carefully. You can use a tool like Grammarly to check for grammar and syntax, and don’t be afraid to ask a trusted friend or family member to review it, too.

Of course, a goodwill letter doesn't necessarily have to be physical. You can also call the number on the back of your credit card to speak to a customer service representative and request that ...

Published: Jun. 18, 2009, 12:11 p.m. By Paula Holmes-Greeley | [email protected] ...