Customer Management Systems is an outsourced Business Developement Center. We offer Phone Training and Follow-up Services to the automotive industry. Customer Management Systems is committed to improving the automotive customer experience and customer/dealer relationship by raising the standard for follow up services and phone skills through improved customer/dealer communications. Our services include Automotive Sales Phone Training, Sweet 16 Phone training, Automotive Service Phone training, Elite 8 Phone training, Receptionist Phone Training, Unsold Prospect Follow-up, Internet Lead Follow-up, Sold Follow-up, New Customer Follow-up, Service Follow-up, Appointment Confirmation, Appointment Reschedling.